Privacy Policy

Effective October 11, 2026. This policy explains what information Sovun Technologies ("Sovun", "we", "us") collects through sovunassistant.com and the Sovun Assistant service, how we use it, and the choices you have.

The short version

• We use your information only to run Sovun Assistant for you, support you, and keep it secure.
• We don't sell your information, and we don't use it for advertising.
• We only access the tools you choose to connect, and you can disconnect them at any time.
• Nothing goes out on your behalf until someone on your account approves it.

1. Information we collect

When you contact us or request a demo

Your name, company, email, phone, website, city, industry, and anything you tell us in the form — such as the tools you use and the work that takes up your time.

When you use Sovun Assistant

• Account details: names, email addresses, and sign-in information for the people on your account. If you sign in with Google, we receive your name, email address, and profile picture from Google.
• Data from tools you connect: depending on what you connect, this can include email messages, calendar events, customers, estimates, invoices, items, inventory and assembly (bill of materials) records from your accounting software such as QuickBooks.
• Content you create: your company profile, pricing rules, documents, drafts, and your approve / edit / reject decisions.
• Technical information: sign-in times, IP address, browser type, and logs that help us keep the service secure and fix problems.

When you visit the website

Our website doesn't use advertising cookies or tracking pixels. Our hosting and security provider records basic technical information (such as IP address and browser) to deliver pages and block abuse.

2. How we use it

• To provide the service — reading your connected data, preparing drafts, and carrying out only the actions you approve.
• To set up and support your account and answer your questions.
• To keep the service secure, prevent abuse, and fix problems.
• To send you service messages, such as alerts, daily briefings, and billing notices.

We don't sell your information, share it for advertising, or use your business data to build products for anyone else.

3. Google user data

If you connect a Google account, Sovun Assistant's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google data only to provide the features you've turned on, we don't use it for advertising, and people at Sovun don't read it unless you ask us to for support, it's needed for security, or the law requires it.

4. Who we share it with

We share information only with:

• Service providers that help us run Sovun Assistant — for example hosting and network security, email and text-message delivery, payment processing, and software services that help prepare drafts. They may use your information only to provide their service to us.
• The tools you connect, when you approve an action that sends information to them (for example, posting an approved invoice to QuickBooks).
• Legal and safety reasons, when the law requires it or to protect people, our customers, or the service.
• A buyer or successor, if our business is sold or reorganized — and this policy would continue to apply to your information.

5. Where it's stored and how it's protected

Sovun Assistant runs on servers we operate in the United States, behind an encrypted network connection. Information moves over encrypted (HTTPS) connections, access is limited to people who need it to support you, and connections to your tools can be revoked at any time. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.

6. How long we keep it

We keep your information while your account is active. After you cancel, we delete or anonymize your business data within 90 days unless you ask us to delete it sooner, or the law requires us to keep it longer (for example, billing records). Demo-request information we don't act on is deleted within 12 months.

7. Your choices

• Disconnect any connected tool at any time — in your settings, in the tool itself, or by asking us.
• Ask us for a copy of your data, to correct it, or to delete it, by emailing [email protected]. We'll respond within 30 days.
• Opt out of text messages by replying STOP, and out of non-essential emails with the unsubscribe link or by asking us.

8. Children

Sovun Assistant is a business service and isn't directed to children under 13. We don't knowingly collect their information.

9. Changes

If we change this policy, we'll post the new version here with a new effective date, and email account owners about material changes.

10. Contact

Sovun Technologies · Lisbon Falls, Maine · [email protected] · 207-200-1165